Terms of Service

1. Acceptance of Terms

By downloading, installing, accessing, or using Family Rewards System (the "App"), the web application at rewards.kidsaipro.com (the "Website"), or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms").

If you are using the Service on behalf of a family or household, you represent that you are the parent or legal guardian responsible for that household and agree to these Terms on behalf of all users.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Family Rewards System is a family task and reward management application that allows parents to assign tasks to children, award points for completion, and manage a household reward system. The Service includes:

• Task creation, assignment, and approval workflows
• A points and rewards redemption system
• Streak tracking and habit-building features
• A virtual pet companion ("Habit Pet") for children
• Weekly performance reports with export functionality
• Push notifications for task review reminders
• Optional premium subscription features

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

3. Accounts & Eligibility

3.1 Parent Accounts

To use the Service, you must be at least 18 years of age and create a parent account by signing in via Google Sign-In or Apple Sign-In. You are responsible for maintaining the confidentiality of your account and all activity under it.

3.2 Child Profiles

Child profiles are sub-profiles managed by the parent account holder. Child profiles do not constitute independent accounts and cannot independently enter into agreements. The parent or guardian is fully responsible for supervising their child's use of the Service and for all content submitted by child profiles under their account.

3.3 Account Security

You are responsible for all activity that occurs under your account. You must notify us immediately at james@rxai.com.au if you suspect any unauthorised access to your account. We are not liable for any loss resulting from unauthorised use of your account.

4. Subscriptions & Payments

4.1 Free Tier

The core features of the Service are provided free of charge and may include advertisements served by Google AdMob. A 15-minute cooldown between ad impressions applies.

4.2 Paid Subscriptions

We offer the following paid subscription tiers:

• Monthly VIP — billed monthly, auto-renews unless cancelled at least 24 hours before renewal
• Annual VIP — billed annually, auto-renews unless cancelled at least 24 hours before renewal

4.3 Billing & Payment Processing

All payments are processed exclusively by Apple (App Store) or Google (Google Play). We do not collect or store payment card information. Your purchase is subject to the payment terms of the relevant platform.

4.4 Refunds

Refund requests must be made directly to Apple or Google through their respective platforms. We do not issue refunds directly. For issues related to subscriptions, contact us and we will do our best to assist.

4.5 Price Changes

We reserve the right to change subscription pricing. Price changes will be communicated to you with at least 30 days' notice before taking effect on your renewal date.

5. Acceptable Use

You agree not to use the Service to:

• Upload or share content that is illegal, harmful, abusive, harassing, or inappropriate for children
• Impersonate any person or misrepresent your affiliation with any entity
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any portion of the App
• Use the Service to send spam, phishing content, or unsolicited communications
• Interfere with or disrupt the integrity or performance of the Service
• Use automated scripts to collect data from the Service without our express written consent

Violation of this section may result in immediate termination of your account without notice.

6. User Content

You retain ownership of any content you submit to the Service ("User Content"), including task names, reward descriptions, and photos uploaded as task verification. By submitting User Content, you grant us a limited, non-exclusive, royalty-free licence to store, display, and process that content solely for the purpose of delivering the Service to you.

You represent that you have all necessary rights to submit your User Content and that it does not infringe any third-party intellectual property, privacy, or other rights.

We reserve the right to remove any User Content that violates these Terms or applicable law.

7. Intellectual Property

The Service, including all software, design, text, graphics, logos, and other materials (excluding User Content), is owned by James Ho and protected by Australian and international copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you any right to use our trademarks, trade names, service marks, or logos without our prior written consent.

8. Disclaimers & Limitation of Liability

8.1 No Warranty

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

8.2 Limitation of Liability

To the maximum extent permitted by law, James Ho shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of or inability to use the Service.

Our total aggregate liability to you for any claims arising from these Terms or your use of the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) AUD $100.

8.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other non-excludable statutory guarantee. If any guarantee applies, our liability is limited, to the extent permitted by law, to re-supplying the relevant service.

9. Changes to These Terms

9.1 How We Will Notify You

When we make material changes to these Terms, we will provide notice by one or more of the following methods:

• A prominent in-app notification displayed the next time you open the App
• An email to the address associated with your account
• A notice posted on rewards.kidsaipro.com/terms with the updated "Last updated" date

9.2 Notice Period

For material changes, we will provide at least 14 days' advance notice before the changes take effect, except where:

• The change is required by law or a court order, in which case it may take effect immediately or on the date required
• The change is necessary to address a security or safety issue, in which case it may take effect with shorter notice
• The change is immaterial (e.g., fixing a typo, clarifying existing language without changing your rights), in which case it takes effect upon posting

9.3 Your Right to Disagree

If you do not agree to the updated Terms, you must stop using the Service before the effective date of the changes. You may also delete your account at any time by contacting us at james@rxai.com.au. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

9.4 Version History

We keep a record of previous versions of these Terms. If you would like to see a prior version, please contact us and we will provide it upon request.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or applicable law, or if continued access poses a risk to the security or integrity of the Service.

You may terminate your account at any time by contacting us at james@rxai.com.au. Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

Sections 7 (Intellectual Property), 8 (Disclaimers), 11 (Governing Law), and any accrued payment obligations survive termination.

11. Governing Law & Dispute Resolution

11.1 Dispute Resolution — Good Faith First

Before commencing any formal legal proceedings, both parties agree to attempt to resolve any dispute informally. If you have a dispute with us, please contact us at james@rxai.com.au with a written description of the dispute. We will attempt to respond and resolve the matter within 30 days.

11.2 Court Proceedings

If informal resolution is not achieved within 30 days, either party may commence formal proceedings in the courts of New South Wales, Australia, sitting in Sydney. Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.

11.3 Australian Consumer Law

Nothing in these Terms limits any rights you have under the Australian Consumer Law or other applicable mandatory consumer protection legislation in Australia. These statutory rights are not affected by this agreement.

12. Contact

If you have any questions about these Terms or wish to exercise any of your rights, please contact:

• Name: James Ho
• Email: james@rxai.com.au
• App: Family Rewards System (Apple App ID: 6760635480)
• Website: rewards.kidsaipro.com