Support
Need help? We're here. Check the FAQs below or reach out directly — we typically respond within 24 hours.
Email Support
james@rxai.com.au · Response within 24 hours
Frequently Asked Questions
How do I add a child to my account?
After signing in as a parent, tap the settings icon (⚙️) in the top right, then select Manage child profiles. Tap Add Child and enter their name and choose an avatar. Your child will appear in the child selector on the dashboard immediately.
How does the child access their dashboard?
Children use the same app or web browser with the parent account. From the parent dashboard, tap the switch icon (⇄) in the header to enter the child's view. The parent zone is protected by a PIN so children can't accidentally access parent controls.
My child completed a task — why isn't the point showing?
Tasks that require photo-verification need parent approval before points are awarded. You should have received a push notification. Open the parent dashboard and check Tasks Pending to review and approve the submission.
How do streaks work?
A streak increments each day your child completes at least one task. If a day is missed, the streak resets to 0. Parents can configure streak bonus settings in Settings → Streak Settings to award extra points for milestone streaks (e.g., 7-day, 30-day).
What is the Habit Pet?
The Habit Pet is a virtual companion that hatches when your child accumulates enough Pet Credits. Credits are earned by maintaining task streaks. There are 5 elemental pet types: Fire, Water, Wood, Gold, and Earth. The Habit Pet feature is available to VIP subscribers.
How do I cancel my subscription?
Subscriptions are managed by Apple (iOS) or Google Play (Android) — we don't process payments directly.
iOS: Go to Settings → [your name] → Subscriptions → Family Rewards System → Cancel.
Android: Open Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel.
How do I delete my account and data?
To permanently delete your account and all associated data (tasks, points history, child profiles, photos), please email us at james@rxai.com.au with the subject "Account Deletion Request." We will process your request within 7 business days.
Is the web app the same as the mobile app?
The Family Rewards web app provides full access to your family data and works on any browser. However, some features (push notifications, subscriptions) are only available on the iOS and Android apps.